Privacy Policy

ZenMove.ca (“Zen Move,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in a responsible and transparent way.

This Privacy Policy explains what information we collect, how we use it, who we share it with (including our trusted moving company partners), and the choices you have regarding your data. By using ZenMove.ca, requesting a moving quote, or submitting your information through our forms, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you request moving quotes, contact us, or otherwise interact with Zen Move, we may collect:

Your name
Email address
Phone number
Current address and destination address
Preferred moving date and timing
Type of move (local, long-distance, commercial, etc.)
Details about your move (home size, inventory, special items)
Any notes or special instructions you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and approximate location
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Information collected through cookies and similar technologies

1.3 Information from Partners

If you access Zen Move through a partner, affiliate, or advertising campaign, we may receive limited information such as referral identifiers or campaign information to help us understand how you found our service.

2. How We Use Your Information

We use the information we collect to:

Provide moving quotes and match you with suitable moving companies
Allow moving companies to contact you with estimates and follow-up questions
Operate, maintain, and improve our website and services
Respond to your questions, support requests, and feedback
Prevent fraud, abuse, and security incidents
Send service-related updates or important notices
Send optional marketing or promotional communications if you have opted in (you can opt out at any time)

We do not sell your personal information to unrelated third-party marketers.

3. How and Why We Share Your Information

ZenMove.ca is a moving quote and lead-matching service. To provide you with quotes, we share your information with trusted moving companies.

3.1 Moving Company Partners

We share the information you provide (such as your name, contact details, and move information) with carefully selected moving companies that participate in the Zen Move partner network. These companies use your details to:

Prepare and send moving quotes
Contact you by phone, email, or SMS to discuss your move
Confirm details or ask follow-up questions

Our goal is to connect you only with reputable movers who can service your specific move request.

3.2 Service Providers

We may share limited information with third-party service providers who help us operate our business, such as:

Website hosting and infrastructure providers
Email delivery and communication tools
Analytics and performance tools
Security and anti-fraud services

These providers only have access to the information they need to perform their services and are not permitted to use it for other purposes.

3.3 Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such action is reasonably necessary to:

Comply with legal obligations, court orders, or government requests
Protect our rights, property, or safety, or that of our users and partners
Investigate and prevent potential violations or fraudulent activities

4. How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. For example:

Quote requests and related communications are typically retained for operational and reporting purposes for a reasonable period.
Contact form submissions may be kept for up to 12 months or as needed to respond to your inquiries.

You may request deletion of your information at any time (see Section 7).

5. How We Protect Your Information

We use reasonable technical and organizational measures to protect your personal information, including:

HTTPS encryption across ZenMove.ca
Secure servers with access controls
Regular updates and security best practices
Limited access to personal data for staff and partners

While we take these precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we strive to protect your information to the best of our ability.

6. Your Rights and Choices (Canada & PIPEDA)

If you are located in Canada, you may have rights under applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). These may include the right to:

Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw your consent (where our processing is based on consent)
Request deletion of your personal information, subject to legal obligations
Opt out of marketing communications

To exercise any of these rights, please contact us using the details in Section 9.

7. Removing Your Information

You can request that we delete or stop using your personal information at any time. This may include:

Deleting your quote request and associated contact details
Stopping further sharing of your information with moving partners
Unsubscribing you from optional marketing communications

We will respond to and process reasonable requests within a commercially reasonable timeframe, typically within 10 business days.

8. Cookies and Tracking Technologies

ZenMove.ca uses cookies and similar technologies to enhance your experience and understand how our website is used. Cookies may help us:

Remember your preferences and form inputs during a session
Measure site performance and usage
Improve our content and user experience

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites, including moving companies, partners, and affiliates. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

ZenMove.ca is intended for use by adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of ZenMove.ca after any changes indicates your acceptance of the updated policy.