Terms of Service

Zenmove (“Zenmove,” “we,” “our,” or “us”) provides (1) customer relationship management tools (the “CRM”) and (2) lead generation and routing services (the “Lead Gen”) for moving and related service businesses (collectively, the “Services”).

These Terms of Service (“Terms”) form a binding agreement between Zenmove and you (“you,” “Customer,” or “User”). By accessing or using the Services, creating an account, accepting leads, or otherwise using Zenmove, you agree to these Terms. If you are using the Services on behalf of a company, you represent that you have authority to bind that company to these Terms.

1. Eligibility and Accounts

• You must be at least 18 years old to use the Services.
• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, complete, and up-to-date account and business information.
• You are responsible for all activity that occurs under your account.

2. The Services

2.1 CRM Features

The CRM may include features such as contact and lead management, pipelines, notes, tasks, call/SMS/email logging, reporting, calendars, and automations. CRM features may change over time as we improve the Services.

2.2 Lead Generation Features

Lead Gen services may include receiving, viewing, purchasing, accepting, rejecting, and managing leads; lead routing; matching based on service area and availability; and integrations that deliver lead information to your account.

3. Customer Responsibilities

You agree that you will:

• Use the Services only for lawful business purposes.
• Comply with all applicable laws and regulations (including privacy, anti-spam, and telemarketing rules).
• Only contact leads in ways permitted by applicable law and consistent with the lead’s request/consent.
• Provide accurate service information (service areas, hours, capacity, pricing assumptions, and business profile).
• Maintain your own insurance, licensing, and regulatory compliance required for your services.

You are solely responsible for the services you provide to your customers and any agreements you enter into with them.

4. Acceptable Use

You must not (and must not allow anyone else to):

• Use the Services to harass, abuse, threaten, or defraud any person.
• Send spam, deceptive messages, or unlawful marketing communications.
• Scrape, copy, reverse engineer, or attempt to extract source code or underlying models/systems.
• Interfere with or disrupt the Services, including by introducing malware or attempting unauthorized access.
• Resell, sublicense, or provide access to the Services to third parties except as expressly permitted by Zenmove.
• Misrepresent your business, pricing, availability, or the nature of services offered.
• Attempt to bypass lead delivery controls, filters, or quality safeguards.

We may suspend or terminate access for violations of this section.

5. Leads: Delivery, Use, and Quality

5.1 Lead Information

Leads may include contact details and moving request details provided by the consumer (e.g., name, phone, email, origin/destination, move size, dates, and notes). Lead content may vary and is provided “as is.”

5.2 No Guarantee of Outcomes

We work to generate and route leads, but we do not guarantee: (a) lead volume, (b) conversion rates, (c) revenue, (d) exclusivity, or (e) that a lead will result in a booked job.

5.3 Lead Response Expectations

You agree to make commercially reasonable efforts to contact and service leads promptly. Delayed follow-up may reduce lead value and customer experience.

5.4 Prohibited Uses of Leads

You may only use lead information to respond to the consumer’s request and to provide related customer service. You must not sell, share, or reuse lead information for unrelated marketing or third-party promotions.

6. Pricing, Billing, and Refunds

6.1 Fees

The Services may include subscription fees (CRM), usage-based fees, and/or per-lead charges (Lead Gen). Fees, taxes, billing cycles, and payment terms will be presented in your account, order form, or subscription screen.

6.2 Payments

You authorize Zenmove (and our payment processors) to charge your selected payment method for all applicable fees. If payment fails, we may retry charges and/or suspend access until payment is received.

6.3 Lead Disputes / Credits

If Zenmove offers a lead dispute or credit policy, it will be described in your account or help documentation. Any credits or refunds (if offered) are at Zenmove’s discretion and may be subject to time limits, documentation requirements, and verification.

6.4 No Chargebacks Abuse

Fraudulent chargebacks or repeated abuse of disputes may result in suspension or termination.

7. Integrations and Communications

The Services may integrate with third-party tools (e.g., email, SMS, telephony, calendars, analytics). Your use of third-party services is governed by their terms and policies, and Zenmove is not responsible for third-party outages or changes.

If you enable calling/SMS/email features, you are responsible for obtaining any required consents and complying with applicable communication laws and carrier policies.

8. Data, Privacy, and Security

8.1 Your Data

“Customer Data” includes information you upload or generate in the CRM (contacts, notes, messages, files, pipeline data) and data you receive through Lead Gen. You retain ownership of Customer Data as between you and Zenmove.

8.2 Our Use of Data

We use Customer Data to provide, maintain, and improve the Services; prevent fraud and abuse; troubleshoot; support customers; and comply with legal obligations. We may use aggregated and de-identified data for analytics and product improvement.

8.3 Privacy Policy

Our handling of personal information is described in our Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy governs.

9. Intellectual Property

Zenmove and its licensors own all rights, title, and interest in and to the Services, including software, branding, and documentation. You receive a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription term in accordance with these Terms.

You may not use Zenmove trademarks without prior written permission.

10. Confidentiality

Each party may receive confidential information from the other. You agree not to disclose Zenmove’s non-public information (including pricing, lead sourcing, algorithms, or technical details) except as required by law.

11. Term, Suspension, and Termination

• Your subscription term starts when you create an account or purchase Services and continues until canceled.
• You may cancel according to your account settings or any order form terms.
• We may suspend or terminate access if you violate these Terms, fail to pay, or pose a security/legal risk.
• Upon termination, your right to use the Services stops, subject to any legal data retention requirements.

12. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Zenmove disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Zenmove does not warrant that the Services will be uninterrupted, error-free, or that leads will meet your business needs.

13. Limitation of Liability

To the maximum extent permitted by law, Zenmove will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities.

To the maximum extent permitted by law, Zenmove’s total liability for any claim relating to the Services will not exceed the amounts paid by you to Zenmove for the Services in the three (3) months before the event giving rise to the claim.

14. Indemnity

You agree to indemnify and hold harmless Zenmove, its affiliates, and its directors, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services, (b) your communications with leads/customers, (c) your services provided to customers, or (d) your violation of these Terms or applicable law.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of the Services after changes become effective indicates your acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the applicable Canadian province/territory in which Zenmove operates, and the federal laws of Canada applicable therein, without regard to conflict of law principles.

17. Contact Us

If you have questions about these Terms, please contact us:

• Email: support@zenmove.ca
• Website: https://zenmove.ca/contact.php

We aim to respond to terms-related inquiries within a reasonable timeframe.